We had a leadership meeting today to talk about our performance from last month and setting goals for this month! At this time, we are focusing increasing our CEM scores. For the last 2 months, our receipts were being printed at the drive-thru, which made our scores decrease substantially!
We are not printing receipts right after we take our guests order. We have added a survey to every receipt and increased the number of surveys on our mobile orders as well!
We should start seeing quite a few more surveys this month! Please keep checking our CEM channel on Slack! We will be posting our CEM scores every morning!
If you have any questions, let any of our leaders know!
Thank you for all you do!